How to submit a complaint?

You must submit your complaint to us in writing by post, fax or e-mail.

Include the following in your complaint:

• your name, address and town,
• your telephone number,
• the full name and work address of the involved psychologist,
• if the psychologist is registered, mention his/her registration number,
• the dates and places of the (various) facts,
• a description of the complaint,
• your expectations of the complaint handling: the result you want to achieve with this complaint,
• the desired option: disciplinary procedure and/or mediation,
• preferably also your signature.

Please enclose any relevant evidence.

Anonymous complaints

Anonymous complaints are not eligible as we want to work in an honest and well-considered manner. This is only possible if we can contact the accuser for additional information. Furthermore, we treat all information and correspondence that are part of a complaint confidentially.

If you have any further questions or you are not sure whether to opt for mediation or a disciplinary procedure, then send us an e-mail with your phone number. We will contact you as soon as possible.